MYOB Bank Feed Error: Causes and Fixes | QuickFix Bookkeeping
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MYOB Bank Feed Error: Every Fix for Every Connection Problem

MYOB bank feed errors stop transactions from flowing automatically into your accounts, forcing manual reconciliation and creating cash position blind spots. Whether you are using MYOB AccountRight, MYOB Essentials, or MYOB Business, this guide covers every bank feed error and how to fix it.

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Common MYOB Bank Feed Errors

MYOB connects to Australian and New Zealand banks via direct bank feed agreements. When these connections fail, specific error messages appear. Here are the most common ones and what they mean.

  • Bank feed connection failed -- credentials expired or changed
  • Bank feed not updating -- last sync timestamp is stale
  • Transactions missing -- date range gap in feed
  • Bank feed disconnected -- bank security update broke link
  • Direct feed request pending -- waiting for bank approval
  • Import file format not recognised -- CSV column mismatch
  • Duplicate transactions appearing -- feed and manual import overlap
  • Bank feed balance doesn't match bank statement -- timing difference

How to Fix MYOB Bank Feed Not Updating

Most MYOB bank feed problems are resolved by disconnecting and reconnecting the bank account. Work through these steps in order before escalating to MYOB support.

  • Step 1: Go to Banking > Bank Accounts and check feed status indicator
  • Step 2: Click the bank account > Manage Bank Feed > Refresh
  • Step 3: If refresh fails, click 'Disconnect' then 'Connect to bank feed' again
  • Step 4: Re-enter your online banking credentials for the affected account
  • Step 5: Complete any SMS or email verification your bank requires
  • Step 6: Check MYOB Status Page (status.myob.com) for known outages
  • Step 7: If feed shows 'Pending' -- contact your bank to approve the MYOB feed request
  • Step 8: As a workaround, export from your bank and import as a statement file

Importing Bank Statements Manually into MYOB

If the direct bank feed cannot be restored quickly, manual statement import keeps your reconciliation on track while the feed issue is resolved.

  • Log into your online banking and export transactions as OFX or CSV
  • In MYOB: Banking > Import a Statement
  • Select the bank account and choose your file
  • MYOB maps columns automatically for OFX files
  • For CSV: map Date, Amount, and Description columns manually
  • Review auto-matched transactions before accepting
  • Manually code unmatched transactions to the correct accounts
  • Reconcile immediately after import to confirm totals match
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Frequently Asked Questions

MYOB bank feeds disconnect most commonly when you change your online banking password, when your bank adds new security requirements like two-factor authentication, or when MYOB's bank feed partner updates their connection method. After a password change, always go to MYOB and reconnect the affected bank account straight away.

Go to Banking > Bank Accounts, click on the affected account, select 'Manage Bank Feed', and then click 'Reconnect'. Enter your online banking credentials when prompted. If your bank requires approval of the feed request, you may need to log into your internet banking to approve it before MYOB can connect.

Duplicates in MYOB usually happen when you import a statement file covering a period that is also covered by your direct bank feed. Before importing, check the date range of your import file and compare it to the last transaction date in your MYOB bank feed. Only import transactions from dates not already covered by the feed.

MYOB supports direct bank feeds for the major Australian banks including ANZ, CBA, NAB, and Westpac, plus many smaller banks and credit unions. However, not all institutions are supported. If your bank is not on the supported list, you can import statements manually in OFX, QIF, or CSV format.

When you first connect a bank feed in MYOB, you can typically retrieve up to 90 days of historical transactions depending on your bank. After the initial connection, MYOB retrieves new transactions automatically. If you need transactions older than 90 days, you will need to import them manually from a bank statement export.

MYOB Bank Feed Still Not Working?

Our MYOB-certified bookkeepers reconnect your bank feeds, clean up reconciliation gaps, and ensure your books are accurate from the date the feed failed.

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